Refund Policy
Refund eligibility, cancellation terms, and deposit conditions for System Maple Path cataloging services.
Overview
System Maple Path provides in-person cataloging and documentation services. This policy explains when refunds, partial refunds, or credits apply.
Deposits
A 40% deposit is required to confirm a catalog session date. Deposits are refundable if you cancel more than 14 days before the scheduled session.
Cancellation
| Timing | Refund |
|---|---|
| More than 14 days before session | Full deposit refund |
| 7–14 days before session | 50% deposit refund |
| Less than 7 days before session | Deposit non-refundable |
| No-show without notice | Deposit forfeited; full session fee may be invoiced |
Rescheduling
One free reschedule is permitted if requested at least 7 days in advance. Additional reschedules incur a ₩50,000 administrative fee.
Full Refunds After Service
If we fail to deliver the agreed ledger or report within the quoted timeframe (excluding delays caused by your unavailability), you may request a full refund of amounts paid beyond the deposit. Deposits are refunded only if no work has commenced.
Partial Refunds
Partial refunds may apply when:
- Agreed deliverables are materially incomplete
- Photograph quality does not meet our published standards and cannot be remedied
- Travel was charged but the session was cancelled by us
Partial refunds are calculated proportionally to the incomplete portion of work.
Non-Refundable Items
- Materials already purchased for your specific project (archival paper, custom covers)
- Travel fees if our cataloger has already departed for your location
- Rush binding surcharges once binding has started
- Provenance research after auction house inquiries have been sent
Work Already Started
Once a catalog session begins, the session fee is non-refundable. If you end a session early, you receive documentation for work completed to that point; no partial refund applies to the remaining scheduled hours.
Refund Process
Email contact@system-maplepath.click with your name, session date, and reason for the request. We respond within 5 business days. Approved refunds are processed via original payment method within 14 business days.
Disputes
Unresolved refund requests may be escalated under our Terms of Service, governed by Korean law.
Last updated: August 2026